At Radiation Training, we are committed to providing a positive and productive learning experience for all our students. We understand that from time to time, issues or concerns may arise, and we have established this Grievance Policy to ensure they are addressed in a fair and timely manner.
This Grievance Policy applies to all students actively enrolled in our online training courses. While the Appeals Policy applies to results achieved in the training course, the Grievance Policy covers a range of issues, including but not limited to:
We understand the sensitive nature of some grievances and will maintain confidentiality throughout the process to the best of our ability, except as required by law or required as part of the investigation process.
As we are an online training provider, if you wish to initially keep the grievance complaint informal, email us at complaints@radiationtraining.com.au, providing your name and preferred contact method and we will respond within 24-48 hours.
This can often lead to a quick and satisfactory resolution.
If the issue cannot be resolved informally, students may submit a formal grievance in writing. The grievance should include the following information:
Radiation Training will acknowledge receipt of the formal grievance within 72 hours.
A relevant staff member will review your grievance and may contact you for further information.
With a focus on continuous improvement, Radiation Training will conduct a fair and impartial investigation to understand the situation better.
You will be informed of the investigation’s outcome and any actions taken to address your concern.
We aim to resolve all grievances within 5 business days. However, complex cases may require additional time.
Radiation Training prohibits retaliation against any user who has abided by our Terms and Conditions and submits a grievance in good faith.
If the student is dissatisfied with the proposed resolution, they may submit a written appeal to Radiation Training’s Grievance Review Committee within 10 business days. The Grievance Review Committee will consider the appeal and provide a final decision within 15 business days. The decision of the Grievance Review Committee will be final.
This Grievance Policy will be reviewed annually and updated as required to ensure its effectiveness and compliance with Radiation Training’s policies.
Next Review date: 1 July 2025